Technical Support Analyst - Lending Technology
New
J
JobgetherFintech Lending Technology
Remote work opportunity within the United States.Full-TimeMiddle
SalaryCompetitive compensation, determined based on skills, qualifications, experience, and location.
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Job Details
- Experience
- Minimum of 2 years of experience in technical support, application support, software support, fintech, banking technology, SaaS, or a related technology environment.
- Required Skills
- SQLSalesforceJiraRESTful APIsTroubleshootingTechnical support
Requirements
- Minimum of 2 years of experience in technical support, application support, software support, fintech, banking technology, SaaS, or a related technology environment.
- Strong troubleshooting, analytical, investigative, and problem-solving skills.
- Hands-on experience reviewing application, system, debug, or error logs.
- Experience reproducing application issues in test environments and documenting findings clearly.
- Working knowledge of business applications, databases, servers, APIs, web services, integrations, or enterprise software platforms.
- Strong written and verbal communication skills.
- Experience working directly with customers to investigate and resolve technical issues.
- Familiarity with Salesforce-based applications is preferred.
- Experience in fintech, banking technology, financial services, lending, loan origination, loan servicing, or community banking environments is a plus.
- Familiarity with CRM, customer support, or ticket management platforms such as ClickUp, Jira, or Salesforce.
- Experience supporting software development teams through technical investigation, defect documentation, and testing is preferred.
- Working knowledge of SQL queries or database troubleshooting is a plus.
Responsibilities
- Manage and monitor escalated technical support requests, ensuring complex customer issues are investigated and resolved through completion.
- Investigate application behavior by reviewing application, system, debug, and error logs to identify patterns, root causes, and appropriate solutions.
- Troubleshoot issues involving business applications, databases, servers, APIs, integrations, and lending technology platforms.
- Reproduce customer-reported issues in test environments and create detailed documentation covering reproduction steps, findings, testing results, and recommended next actions.
- Analyze API errors and integrations between the lending platform and customer core banking systems.
- Collaborate closely with software developers on issues requiring deeper technical investigation.
- Execute data queries and perform analysis to support troubleshooting, issue validation, and root-cause analysis.
- Communicate technical findings clearly to developers, internal support teams, and financial institution customers.
- Participate in system testing, release validation, deployments, and disaster recovery testing.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
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