Underwriting Associate
New
C
CoalitionInsurance
Any Location, AustraliaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsCustomer serviceZendeskCustomer support
Requirements
- Prior experience in a customer support or customer service role.
- Strong desire to learn and expand skill set.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to operate in a start-up environment.
- Resourceful and enthusiastic mindset.
- Positive attitude.
- Aspiration to develop a career in the insurance industry.
- Experience with Zendesk (plus).
- Prior insurance experience (plus).
Responsibilities
- Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and phone.
- Ensure brokers and current customers receive assistance from underwriting, business development, security, and claims teams.
- Educate brokers on cyber insurance products and the use of the online quoting platform.
- Perform administrative insurance functions including entry of manual submissions, provision of Certificates of Currency, and processing policy date changes.
- Work with the team to implement organizational and product changes that mitigate customer pain points.
View Full Description & ApplyYou'll be redirected to the employer's site
