Underwriting Associate
New
C
CoalitionCyber Insurance
Any Location, AustraliaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsCustomer serviceZendeskCustomer support
Requirements
- Prior experience in a customer support or customer service role.
- Strong desire to learn and develop a career in the insurance industry.
- Excellent interpersonal and communication skills, both written and verbal.
- Experience in broker-facing roles or similar channel sales environments is a plus.
- Resourceful and enthusiastic attitude.
- Ability to operate effectively in a start-up environment.
- Experience with Zendesk is a plus.
- Prior insurance experience is a plus.
Responsibilities
- Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and phone.
- Ensure brokers and customers receive effective assistance from underwriting, business development, security, and claims teams.
- Educate brokers on cyber insurance products and the online quoting platform.
- Perform administrative insurance functions including manual submission entry, providing Certificates of Currency, and processing policy date changes.
- Implement organizational and product changes to mitigate customer pain points.
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