Bilingual Spanish - Member Engagement Coordinator
New
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SentureHealthcare Services
United States, Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM ESTFull-TimeEntry
SalaryBase of $13.50 per hour; up to $15 per hour after two years.
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Job Details
- Languages
- Spanish, English
- Required Skills
- Customer serviceHIPAA
Requirements
- High School Diploma or equivalent.
- Fluent in Spanish (read, write, and conversation).
- Strong sales aptitude with a focus on earning monthly incentives.
- Ability to follow a fixed daily schedule and comply with feedback.
- Proficiency in using multiple computer systems simultaneously.
- Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
- Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
- Must have a quiet and secure workspace free of distractions.
- Successful completion of pre-hire testing, background check, and drug screening.
- Must complete mandatory assessments during the application process.
Responsibilities
- Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations.
- Utilize pre-approved scripts to ensure consistent and accurate communication with members.
- Overcome objections using effective rebuttals to help members prioritize their health.
- Utilize multiple systems to schedule providers for in-home or virtual evaluations.
- Adjust, reschedule, or cancel appointments as requested.
- Meet daily performance metrics including appointments, calls, handle time, and productivity.
- Participate in peer side-by-side coaching as needed.
- Follow HIPAA guidelines to protect member privacy.
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