Coordenador(a) de Operações de Sistemas de TI
New
J
JobgetherIT Operations
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- PythonSQL
Requirements
- Bachelor's degree in Technology or a related field (postgraduate studies or MBA in IT management is desirable).
- Proven experience supporting and maintaining technology environments, preferably in a systems operations leadership or coordination capacity.
- Advanced knowledge of SQL and Python.
- Solid understanding of cloud services and technology infrastructure.
- Knowledge of data architecture and its application within technology operations.
- Good understanding of ITIL principles and service management practices.
- Familiarity with ERP systems (desirable).
- Experience monitoring data pipelines (plus).
- Strong leadership, organizational, analytical, and problem-solving skills.
- Proactive, ownership-oriented mindset with strong collaboration skills.
Responsibilities
- Lead and coordinate teams responsible for systems incidents and N1, N2, and N3 technical support, ensuring effective resolution and service continuity.
- Manage systems problem management, identifying root causes and driving corrective and preventive actions.
- Oversee SRE, reliability, monitoring, and observability practices to improve the stability and performance of technology environments.
- Manage capacity, availability, and business continuity initiatives, anticipating operational risks and ensuring appropriate service levels.
- Manage the team's budget, monitoring resources and expenses in alignment with operational priorities.
- Coordinate technology suppliers and service providers, monitoring delivery, performance, and adherence to agreed expectations.
- Support continuous improvement across systems operations by identifying opportunities to increase efficiency, reliability, and quality.
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