Program Manager, Voice of the Member
New
C
ChimeFinancial Technology
Remote, USAFull-TimeMiddle
SalaryBase salary offered for this role and level of experience will begin at $105,000.00 and up to $145,000.00
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisProduct ManagementCross-functional collaboration
Requirements
- 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, or analytics.
- Strong analytical instincts and comfort working with both quantitative and qualitative data.
- Track record of turning complex information into clear, compelling narratives.
- Experience using AI tools to investigate problems, automate workflows, or improve productivity.
- High degree of curiosity, ownership, and self-motivation with experience solving ambiguous problems.
- Excellent written and verbal communication skills across all organizational levels.
- Ability to influence stakeholders and cross-functional teams.
Responsibilities
- Investigate sources of member frustration and delight across support, social, app, and operational data.
- Build and evolve tools, automations, and AI-enabled workflows to improve insight accessibility.
- Identify opportunities to improve manual reporting and decision-making through automation and new approaches.
- Turn complex findings into clear, compelling narratives for product teams, business leaders, and executives.
- Lead deep-dive analyses on member experience topics to identify root causes and quantify impact.
- Shape and deliver company-wide sentiment readouts to maintain focus on member needs.
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