Customer Success Manager
Z
ZeroFoxCybersecurity
United StatesFull-TimeMiddle
Salary80,000 - 95,000 USD per year
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Job Details
- Languages
- English and Arabic
- Experience
- 3+ years
- Required Skills
- SQLSalesforceJiraCustomer SuccessZendeskTechnical supportData analytics
Requirements
- 3+ years of experience in a related professional function.
- Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously.
- Direct customer advocacy and engagement experience in post-sales or professional services.
- Strong analytical and problem-solving skills with the ability to provide quick resolutions.
- Exceptional verbal and written communication, organizational, and presentation skills.
- Customer service orientation with a focus on teamwork and collaboration.
- Proficiency in explaining strengths and vulnerabilities.
- Written and spoken fluency in English and Arabic languages.
- Willingness to travel as required by customer and business needs.
- Proficiency with workflow tools including JIRA, SQL, Salesforce, and Google Apps.
- Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, or Cyber.
Responsibilities
- Partner with a broad range of customers to deliver consistent, high-quality engagement.
- Build effective curated customer experiences with the ZeroFox platform.
- Execute and refine scalable enablement programs to build customer champions.
- Provide expert guidance to ensure successful ongoing usage and value from platform configurations.
- Act as a liaison with technical support leads for new platform configurations and use case changes.
- Design and develop innovative solutions to customer requirements using the platform or API integrations.
- Deliver web-based training to user groups to support organizational adoption.
- Identify opportunities for ZeroFox usage through discovery and education activities.
- Serve as a frontline technical resource for best practices and customer questions.
- Collaborate with internal Product, Customer Operations, and Services teams to streamline experiences and advocate for customer needs.
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