Knowledge Operations Specialist
New
C
ClipboardHealthcare Staffing
Remote (Africa, Central & South America, the Caribbean), Remote (APAC), Remote (South Africa), Remote (Canada), Remote (Philippines)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- ConfluenceGoogle WorkspaceZendeskNotion
Requirements
- 3+ years of experience in knowledge management, process documentation, or operational enablement.
- Proven ability to turn complex, technical processes into clear, actionable documentation.
- Strong systems-thinking mindset and an analytical approach to process design.
- Hands-on experience with Confluence, Notion, Zendesk, and Google Workspace.
- Detail-oriented and self-driven, with the ability to manage multiple projects simultaneously.
- Stable wired internet connection (15+ Mbps).
- Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series.
- 12GB RAM minimum (16GB preferred).
- Noise-canceling headset.
- Quiet workspace and power backup.
Responsibilities
- Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.
- Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.
- Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them.
- Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.
- Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.
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