Medical Records Clerk
H
HumanaHealthcare
United StatesFull-TimeEntry
Salary39,000 - 49,400 USD per year
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceEHRHIPAA
Requirements
- Proficiency with Microsoft Word, Excel, and Adobe.
- Strong customer service skills and service-oriented approach.
- Ability to work independently and prioritize multiple tasks in a high-volume environment.
- Ability to handle protected health information (PHI) securely.
- Minimum internet download speed of 25 Mbps and upload speed of 10 Mbps.
- Dedicated home office space free of interruptions.
- One year of healthcare experience preferred.
- Experience reading and understanding clinical or hospital health records preferred.
- Previous medical records or release-of-information experience preferred.
- Experience with EMR/EHR systems preferred.
- Familiarity with HIPAA and healthcare privacy requirements preferred.
- Associate's or bachelor's degree in healthcare administration or related field preferred.
Responsibilities
- Review and respond to patient, government, and third-party requests for medical information.
- Triage requests through established departmental workflows.
- Process requests in compliance with state and federal privacy laws and organizational policies.
- Assist and counsel requesters on the process, including requirements and estimated turnaround times.
- Identify and route release requests to the appropriate departments.
- Recognize requests for protected health information (PHI) requiring additional review.
- Validate authorizations and documentation for completeness.
- Maintain detailed documentation to track requests from receipt to completion.
- Create reports to monitor request volumes and turnaround times.
- Implement and maintain processes meeting professional standards and privacy requirements.
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