Pharmacy Support Call Center Representative
I
IQVIAPharmaceutical Support
United States, Eastern Time (shifts include 8a-5p, 9a-6p, 10a-7p, or 11a-8p ET)ContractEntry
Salary18 USD per hour
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Job Details
- Experience
- 3+ years preferred
- Required Skills
- HIPAA
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certification
- 3+ years of call center experience preferred
- Experience in medical claim processing is a plus
- Bilingual (English/Spanish) is a plus
- Ability to work 40 hours per week
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Work 40 hours per week during designated shifts in the Eastern Time zone
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