Customer Support Representative
New
T
TherapyNotesBehavioral Health SaaS
United States. Horsham, Pennsylvania, United StatesFull-TimeEntry
SalaryCompetitive starting salary - $50,000
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Time ManagementCustomer support
Requirements
- Prior customer service experience.
- Ability to work flexible hours, including limited nights and weekends.
- Strong English communication skills via phone, email, and chat.
- Excellent technical problem-solving skills.
- Experience with help desk software is a plus.
- Experience in software support, call center, training, or inside sales is a plus.
- Strong ability to listen and respond effectively to customer needs.
- Ability to maintain composure in stressful situations.
- Excellent time management skills.
- Commitment to working in an entrepreneurial, small to mid-sized business environment.
Responsibilities
- Train customers on TherapyNotes software navigation and core features.
- Address complex inquiries and support requests from behavioral health professionals and practice administrators.
- Manage a high volume of inbound support requests via phone, email, and chat.
- Maintain accurate support ticket records within multichannel help desk software.
- Demonstrate thorough knowledge of software features and value propositions.
View Full Description & ApplyYou'll be redirected to the employer's site
