Customer Support Specialist
New
I
ImpowerProperty Management SaaS
GermanyFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent or native German and very good English skills
- Required Skills
- AccountingSaaSTechnical supportCustomer support
Requirements
- Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
- Fluent or native German and very good English skills (both written and spoken)
- Strong problem-solving skills and a genuine interest in helping users
- Ability to quickly understand complex systems and explain them in a simple, structured way
- Independent, reliable, and well-organized working style
- Background in business, real estate, or basic accounting knowledge (nice to have)
Responsibilities
- Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
- Support users in understanding and effectively using our software in their daily workflows
- Analyze and resolve product-related issues, escalating complex cases when necessary
- Communicate clearly and professionally with customers in German, ensuring a high-quality support experience
- Contribute to the creation and maintenance of help center articles, guides, and support materials
- Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
- Continuously identify recurring issues and contribute to improving support processes and product usability
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