Senior Customer Success Engineer - DACH
New
C
CyeraData Security
GermanyFull-TimeSenior
Salary170,000 - 200,000 EUR per year
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Job Details
- Languages
- German
- Experience
- 3+ years of hands-on experience with data technologies and cloud technologies
- Required Skills
- Project ManagementPythonSQLCloud ComputingRESTful APIs
Requirements
- Associates degree or equivalent experience required (Bachelor's in CS a plus).
- 3+ years of hands-on experience with data and cloud technologies.
- Experience with SQL and scripting languages (e.g., Python).
- Familiarity with APIs and web services.
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
- Prior experience in a technical customer-facing role at a software company.
- Strong project management skills with attention to detail.
- Proven track record of owning customer relationships (onboarding, renewal, expansion).
- Excellent interpersonal skills for building strategic relationships.
- Ability to work autonomously in a fast-paced, ambiguous startup environment.
- Proficiency in leading executive meetings and technical workshops.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform.
- Establish yourself as a trusted advisor to customers at all levels.
- Drive customer adoption through effective onboarding and training processes.
- Design and deliver customized use cases that align with customer goals.
- Monitor and report on the overall health and usage of customer accounts.
- Troubleshoot and resolve technical issues impacting customers.
- Advocate for the customer voice to influence roadmap and product development.
- Conduct Quarterly Business Reviews to evaluate progress and collaboration.
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