Inside Sales Representative
New
R
RockstarSkincare and Medspa
Canada. Brazil. Colombia. Mexico. Peru. Venezuela, Bolivarian Republic of, Monday through Friday, 9:00 a.m. to 6:00 p.m. PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1 to 3+ years
- Required Skills
- SalesforceCustomer serviceCRM
Requirements
- 1 to 3+ years of experience in inside sales, lead conversion, hospitality, retail, wellness, aesthetics, healthcare, or another high-touch client-facing role.
- Proven track record of meeting or exceeding booking, conversion, or sales goals.
- Experience working with CRM, scheduling, and lead management systems.
- Strong verbal communication skills and confidence speaking with prospective patients by phone and text.
- Ability to thrive in a fast-paced, performance-oriented environment.
- Strong organizational and process-oriented skills to manage high-volume leads.
- Proactive and persistent personality to ensure follow-through and closing.
- Passionate about beauty, wellness, and luxury services.
- Ability to communicate for extended periods by phone, text, email, and video.
- Ability to operate scheduling and communication systems.
- Experience in aesthetics, beauty, wellness, or luxury services is preferred.
Responsibilities
- Own the conversion with inbound leads across phone, text, email, and website inquiries, with a focus on booking consultations and driving revenue.
- Conduct outbound follow-up with prospective patients, consultation inquiries, and past patients to increase bookings, improve conversion, and reactivate demand.
- Build trust with prospective patients by educating them about treatments, pricing, providers, and the company's philosophy of natural, ethical aesthetics.
- Proactively manage the sales pipeline, ensuring every lead receives timely, thoughtful follow-up and no opportunity is left untouched.
- Track lead activity, follow-up touchpoints, booking outcomes, and conversion performance within CRM and scheduling systems.
- Consistently achieve and exceed consultation booking, conversion, show rate, and revenue goals.
- Identify opportunities to improve lead handling, outreach strategy, and conversion workflows based on patient feedback and sales performance.
- Partner closely with marketing and clinic teams to ensure a seamless experience from first inquiry through appointment and treatment.
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