Technical Support Specialist
V
VeemFintech
Canada, ESTFull-TimeMiddle
SalarySalary + Bonus + Health Benefits
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Job Details
- Experience
- Two to three years of experience in technical support, API implementation, technical onboarding, SaaS support, or a similar client-facing technical role.
- Required Skills
- API testingRESTful APIsJSONSaaSPostmanTechnical supportCRM
Requirements
- Two to three years of experience in technical support, API implementation, technical onboarding, SaaS support, or a similar client-facing technical role.
- Hands-on knowledge of REST APIs, JSON, authentication methods, webhooks, and API testing tools.
- Experience using tools such as Postman, OpenAPI, Swagger, or similar developer tools.
- Ability to test APIs, interpret logs and error messages, troubleshoot integration issues, and identify root causes.
- Experience using ticketing, CRM, or case-management systems.
- Experience supporting technical and business stakeholders through onboarding or implementation projects.
- Ability to manage multiple customer cases, implementation activities, and competing priorities.
- Experience using AI tools to support research, documentation, troubleshooting, or workflow automation.
- Strong analytical, troubleshooting, project-management, and organizational skills.
- Ability to explain complex technical concepts to non-technical audiences.
Responsibilities
- Provide scheduled customer support through phone, email, and live chat.
- Guide customers and partners through API configuration, authentication methods, webhooks, and integration best practices.
- Own customer cases from initial contact through resolution, including investigation, documentation, and follow-up.
- Lead or coordinate customer and partner onboarding and implementation activities.
- Translate business and payment requirements into practical technical workflows and implementation plans.
- Review logs, payloads, response codes, and test results to identify root causes of API issues.
- Use AI-assisted tools to improve customer support, troubleshooting, documentation, and internal workflows.
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