Analista de Operações de CRM e Comercial Pleno
New
J
JobgetherMarketing Technology
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLData AnalysisMicrosoft ExcelLookerCRM
Requirements
- Previous experience with CRM platforms, sales operations, or revenue funnel management.
- Knowledge of SQL for creating reports, operational views, and performance analyses.
- Strong analytical skills with the ability to identify problems, investigate causes, and recommend solutions.
- Experience documenting processes, managing incidents, and following operational routines.
- Ability to structure workflows and manage priorities with autonomy.
- Clear communication skills to collaborate with Sales, Data, Engineering, and other stakeholders.
- Proactive mindset with the ability to identify improvements and act quickly when challenges arise.
- Resilience and adaptability to work in a fast-paced, constantly evolving environment.
- Advanced Excel knowledge is a plus.
- Experience with WhatsApp automation, communication platforms, or sales pipeline tools is desirable.
- Familiarity with Metabase, Looker, or similar analytics platforms is a plus.
- Previous experience in EdTech, consultative sales operations, or real-time operational monitoring is desirable.
Responsibilities
- Monitor automated WhatsApp communication journeys, identifying failures, interruptions, and opportunities for optimization.
- Track email and WhatsApp campaigns, validating audiences, delivery rates, and potential lead losses.
- Ensure lead distribution follows established rules and adjust queue configurations when necessary.
- Monitor commercial team capacity by comparing generated lead volume with available sales coverage.
- Track commercial SLAs, ensuring leads receive timely follow-up from sales representatives.
- Manage operational incidents from identification through resolution, analyzing root causes and preventing recurrence.
- Consolidate CRM operation health reports, highlighting priorities, risks, and improvement opportunities.
- Build and maintain dashboards, queries, and automations to support operational decision-making.
- Collaborate with internal teams to improve CRM processes, workflows, and customer funnel performance.
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