Remote Housing Coordinator
New
S
SedgwickInsurance, Hospitality
United States, Monday, Wednesday, Thursday, Saturday, Sunday 11AM-8PM ESTFull-TimeMiddle
Salary17 USD per hour
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Job Details
- Experience
- Two (2) years of experience
- Required Skills
- Microsoft Office SuiteCustomer serviceData entry
Requirements
- Bachelor's degree or equivalent from an accredited college or university preferred.
- Two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent and professional phone voice.
- Strong communication, grammar, and interpersonal skills.
- Strong data entry skills with high attention to detail.
- Ability to work independently, show initiative, and perform well under pressure.
- Strong organizational skills and ability to multitask.
- Ability to work effectively in a remote team environment.
- Credit security clearance, confirmed via a background credit check, is required for this position.
Responsibilities
- Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
- Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations balancing family preferences with carrier guidelines.
- Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
- Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
- Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.
- Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
- Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
- Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.
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