Customer Support Specialist
New
S
Spin.AISaaS Security
PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceJiraConfluenceGoogle WorkspaceSlackTroubleshootingTechnical support
Requirements
- Hands-on experience administering Jira and/or Jira Service Management
- Understanding of permission schemes, workflows, and automation rules
- Experience with technical support, customer success, or a similar customer-facing role
- Comfort with knowledge base tools, ticketing systems, and basic escalation workflows
- Strong written communication skills
- Ability to explain technical concepts clearly
- Skilled at de-escalation of tense conversations
- Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration
- ACP-120: Atlassian Certified Jira Administrator for Cloud (preferred)
- ACP-620: Atlassian Certified Confluence Administrator for Cloud (preferred)
- Atlassian Certified Organization Administrator (preferred)
Responsibilities
- Provide technical support to customers via email and chat
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues spanning Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments
- Follow standard procedures for escalating unresolved issues to the appropriate internal teams
- Provide prompt, accurate feedback to customers and set realistic expectations on resolution
- Ensure proper recording and closure of all issues in the ticketing system
- Prepare accurate and timely reports on ticket volume, resolution time, and recurring issues
- Document knowledge in the form of knowledge base tech notes and articles
- Participate in improving the product FAQ and knowledge base
- Work closely with the engineering team on unresolved or recurring issues
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