Customer Service Representative – Travel
C
Concert8 Solutions IncTravel Industry
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native Japanese (born and raised); Fluent in English (intermediate to professional level)
- Experience
- Preferably with two (2) years of experience in the Travel industry
- Required Skills
- Customer service
Requirements
- Native Japanese speaker (born and raised).
- Fluent in Japanese language (verbal and written) at a professional level.
- Fluent in English language (verbal and written) at an intermediate to professional level.
- Knowledge of handling multiple queries and ticketing systems.
- Preferably two years of experience in the Travel industry.
- Minimum high school diploma.
- Previous customer service experience.
- Adaptable with the ability to quickly find customer solutions.
- Flexibility in shift schedules and work hours.
- Access to a computer, high-speed internet, headset, and quiet workspace.
Responsibilities
- Develop strong customer relationships and resolve queries through phone, email, and chat.
- Create a positive company experience for customers, vendors, and suppliers.
- Provide accurate information about products, services, and the booking platform.
- Escalate technical support issues as encountered.
- Manage and take ownership of the resolution process for customer issues.
- Record details of contacts and actions taken in ticketing systems.
- Communicate effectively with airlines, vendors, and cross-departmental teams.
- Maintain high satisfaction standards while managing bookings and crew requests.
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