Healthcare Contact Center Agent
New
G
Gainwell TechnologiesHealthcare Administration
Remote US, Monday - Friday between 7am to 6pm EasternFull-TimeEntry
Salary29,100 - 41,600 USD per year
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Job Details
- Experience
- 2 or more years
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceWritten communication
Requirements
- 2 or more years of customer service experience in any industry.
- Knowledge of basic help desk software and computer software.
- Proficiency in Microsoft Office applications.
- Strong problem-solving skills to resolve inquiries effectively.
- Strong written and oral communication skills.
- Ability to identify correct stakeholders to resolve client inquiries.
- Ability to work a designated 8.5 hour shift between 7am to 6pm Eastern.
- Ability to remain in a stationary position for extended periods.
- Ability to operate standard office equipment such as computers and telephone headsets.
- Regular attendance and punctuality are required.
Responsibilities
- Provide knowledgeable responses to basic client questions and elevate complex cases to appropriate staff.
- Solve client problems, update account history, and follow up to confirm resolution.
- Adhere to client service level agreements (SLAs) and consistently meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries.
- Cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflows to improve efficiency.
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