Customer Service Representative
New
B
BrushfireEvent Management Software
United States, Weekend hours: Saturday and Sunday 8am-6pm; Weekdays: afternoon/early evening up to 8pm.Part-TimeEntry
Salary18 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- Attentive listening skills.
- Concise verbal communication skills.
- English speaking and hearing ability to communicate effectively over the phone.
- Computer, internet, and keyboard proficiency.
- Ability to gain proficiency in multiple business software platforms.
- Capacity to thrive in a team environment.
- Calm and composed demeanor during high call volume or escalated interactions.
- Self-motivated to learn independently.
- Strong organizational and time management skills.
Responsibilities
- Answer calls and respond to emails from event attendees.
- Assist event organizers with changes to their events.
- Process orders and facilitate order changes.
- Follow event-specific customer service policies.
- Collaborate with team members to solve customer problems.
- Interact with customers and provide clear, helpful, and accurate information.
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