Senior Implementation Consultant
J
JobgetherSaaS / HR Technology
Based in United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, compliance operations, or similar client-facing environments; 3+ years of experience leading complex client implementations, implementation teams, or cross-functional launch programs.
- Required Skills
- Project ManagementSalesforceJiraMicrosoft ExcelRESTful APIsHubSpot
Requirements
- 7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, compliance operations, or similar client-facing environments.
- 3+ years of experience leading complex client implementations, implementation teams, or cross-functional launch programs.
- Proven experience managing multiple client projects simultaneously while maintaining quality and attention to detail.
- Experience gathering requirements, documenting workflows, and translating business needs into system configurations.
- Experience supporting data migration, data mapping, record transfers, system transitions, or technology implementations.
- Familiarity working with integrations, APIs, SSO, SFTP, user provisioning, and technical handoffs.
- Experience creating implementation playbooks, project plans, training documentation, and operational frameworks.
- Strong project management, organization, communication, and problem-solving skills.
- Ability to lead executive-level client conversations and manage escalations professionally.
- Strong builder mindset with the ability to create repeatable systems, documentation, and best practices.
Responsibilities
- Own end-to-end implementation projects, including kickoff, discovery, configuration, testing, training, go-live, and post-launch support.
- Build and improve implementation processes, templates, documentation, checklists, launch plans, and operational standards.
- Define implementation success criteria, track project risks, manage dependencies, and ensure launch readiness.
- Serve as the primary implementation contact for clients, managing communication, expectations, timelines, and escalations.
- Lead discovery sessions to understand customer workflows, business requirements, data needs, user roles, and operational goals.
- Coordinate system setup, including workflows, permissions, forms, templates, dashboards, notifications, and related configurations.
- Manage testing processes, validate solutions against customer needs, and ensure smooth deployment.
- Partner with Product, Engineering, Operations, Client Success, Sales, and Compliance teams to improve customer experiences and implementation outcomes.
View Full Description & ApplyYou'll be redirected to the employer's site
