Group Health Customer Service Representative (Weekend)
D
Dane StreetWorkers' Compensation
United StatesFull-TimeEntry
SalaryBeginning compensation will depend on several factors including the candidate's experience, education, and specific skills.
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Job Details
- Experience
- A minimum of 1 year of experience working in an administrative or clerical role in a business office environment
- Required Skills
- Customer serviceAttention to detailTime ManagementWritten communicationVerbal communicationData entry
Requirements
- Minimum of 1 year of experience in an administrative or clerical role in a business office environment.
- Stellar written and verbal communication skills.
- High comfort level in speaking with clients, claimants, and physicians.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and changing priorities.
- Proficiency with computer systems.
- Associate’s Degree preferred.
- Previous experience in a healthcare or insurance claims environment preferred.
- Ability to supply and support own internet services for work-from-home.
- Ability to maintain an uninterrupted internet connection.
Responsibilities
- Intake new insurance cases and verify request information.
- Draft cases by entering information into the AccessDS system.
- Monitor, process, and track cases to ensure operational deadlines are met.
- Assign and schedule cases to physicians based on availability, guidelines, and jurisdictional requirements.
- Screen case assignments to ensure no conflicts of interest.
- Update clients on case progress and communicate regarding missing or necessary documentation.
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