Weekend Administrator
I
ICECleaning equipment
England, United Kingdom, UK Bank Holidays; 07:00 to 16:00Part-TimeEntry
SalaryCompetitive salary
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Job Details
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- Previous administration and/or customer service experience.
- Excellent communication and telephone skills.
- Strong organisational abilities with excellent attention to detail.
- Confidence working independently in a remote environment.
- Good working knowledge of Microsoft Office.
- Ability to prioritise workloads and remain calm under pressure.
- Experience in service desk, scheduling, logistics, or field service environments is advantageous.
Responsibilities
- Serve as the first point of contact for customer calls and enquiries, providing updates and resolving issues efficiently.
- Raise and manage service requests, repairs, and parts orders through internal systems.
- Schedule and coordinate engineer call-outs to ensure the right resource is assigned at the right time.
- Monitor customer inboxes and respond promptly to enquiries.
- Maintain accurate records and case information to support high service standards.
- Liaise with engineers, customers, and internal teams to ensure smooth service delivery.
- Produce operational reports and support daily service activities alongside the Service Delivery Manager.
- Identify and escalate service issues, delays, or risks where necessary.
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