Dynamics 365 Senior CRM/CE Functional Consultant
I
ItransitionBusiness Software
Warszawa, Al. Jerozolimskie 123A, Wrocław, Powstańców Śląskich 15, Warszawa, Country code: PLFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (B2 level)
- Experience
- 3-5 years
- Required Skills
- AgileMicrosoft DynamicsData management
Requirements
- Bachelor's degree in business administration, computer science, or equivalent
- Min 3-5 years of experience as a functional consultant
- Pre-sales and demo experience
- Proven track record of successful Microsoft Dynamics 365 Field Service, Customer Service, Sales implementation
- Skilled in system configuration, customization, and data management within Microsoft Dynamics 365
- Experience with Power Automate flows
- Gap analysis between customer needs and Dynamics 365 capabilities
- Familiarity with Agile or iterative project management methodologies
- Strong analytical and problem-solving abilities
- Highly organized and able to work independently without guidance
- Excellent communication and interpersonal skills
- Excellent command of spoken and written English (B2 level)
Responsibilities
- Interact with potential customers to gain a clear understanding of their needs and goals
- Participate in pre-sale activities and demonstrate Dynamics 365 CRM/CE modules to potential customers
- Collaborate with different stakeholders to gather, analyze and document requirements
- Convert business needs into functional specifications
- Configure and customize Dynamics 365 Field service, customer service, sales and marketing based on customer requirements
- Work closely with developers to execute requirements and resolve issues
- Provide user training sessions when needed
- Provide ongoing support for post-implementation
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