Client Success Manager / Klaviyo Specialist
New
S
Shadow Light StudiosEcommerce
Brazil. Mexico, 4 PM CET or 9 AM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 5 years
- Required Skills
- A/B testing
Requirements
- Minimum 5 years hands-on Klaviyo experience.
- Proven client-facing experience as CSM or account manager in Klaviyo-focused agencies.
- Deep understanding of Klaviyo segmentation, flows, and performance analytics.
- Copywriting background.
- Obsessively organized.
- Proactive by default.
- Strong written English for US-based ecommerce clients.
- Available from 4 PM CET or 9 AM EST.
Responsibilities
- Own 99% of all client communication for managed accounts.
- Run check-in calls every 3 weeks analyzing Klaviyo performance metrics and KPIs.
- Build retention roadmaps using Klaviyo's advanced segmentation and automation flows.
- Generate AB testing ideas from Klaviyo data insights and AI recommendations.
- Handle new client onboarding from Klaviyo integration to full execution.
- Plan monthly promotional campaigns leveraging Klaviyo's predictive analytics.
- Drive weekly revenue strategy using Klaviyo attribution reporting and customer lifecycle data.
- Brief our team on dedicated flows, SMS campaigns, and advanced Klaviyo automations.
- Optimize client accounts using the latest Klaviyo features and capabilities.
- Keep everything organized in ClickUp with comprehensive Klaviyo performance dashboards.
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