Director of Operations

C
Cache VenturesMedia & Publishing
Raleigh, North Carolina, United States. Salt Lake City, Utah, United States. Nashville, Tennessee, United States. Austin, Texas, United States. Charleston, South Carolina, United States. Denver, Colorado, United StatesFull-TimeDirector
Salary not disclosed
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Job Details

Requirements

  • Cleaned up messy CRMs
  • Killed fake optimism in forecasts
  • Reduced churn in usage-based SaaS
  • Installed discipline in scrappy teams
  • Worked directly with a driven founder
  • Experience scaling a chaotic $5M–$25M ARR SaaS
  • Calm under pressure
  • Direct communication style
  • Comfortable challenging a CEO
  • Obsessed with numbers
  • Energized by growth

Responsibilities

  • Run revenue meetings
  • Remove founder from operational noise
  • Ensure revenue predictability
  • Make enterprise motion repeatable
  • Maintain strong and stable NRR
  • Ensure internal execution is tight
  • Scale toward eight figures in revenue
  • Install revenue leadership under you
  • Achieve infrastructure-level positioning in Media & Publishing
  • Own forecast accuracy (10%)
  • Drive pipeline discipline
  • Manage Net Revenue Retention
  • Execute gross churn reduction
  • Lead enterprise expansion
  • Provide revenue visibility across the org
  • Run sales, marketing, customer support, and engineering
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