Customer Care Associate
A
AIFTInsurTech
Hong KongFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Chinese
- Experience
- Fresh graduates are also welcome
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationPositive attitudeAdaptabilityTeamworkEmpathyVerbal communicationActive listening
Requirements
- High school certification or above, bachelor’s degree is a plus. Fresh graduates are also welcome.
- Experience with the general insurance industry is preferred
- IIQE Paper 1 and 2 Certificates are preferred
- Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
- Excellent communication in verbal and written form (Both English and Chinese)
- Excellent typing skills in both English and Traditional Chinese
- Excellent organization and time management skills
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work independently, take direction, and prioritize accordingly
- Ability to work cross-functionally in a fast-paced environment
- Highly self-motivated, organized, and a team player
- Willingness and ability to operate in a team environment
Responsibilities
- Communicate with customers through various channels including social media, email, live chat and phone calls
- Actively listen to customers and maintain a friendly, positive, professional attitude
- Resolve difficult situations with creativity, tact, and diplomacy
- Provide information for customers to resolve their problems
- Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products
- Help with writing educational content and FAQ sections
- Provide cross-team supports for example Claims, Policy Admin, Account Management and Product Development
- All other duties or projects as assigned
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