Customer Support Engineer (UA/ENG) shift 2/2; 23-07
Company:TECHIIA
Location:Ukraine, EEST, PST
Languages:Ukrainian, English
Seniority level:Entry
Skills:
Computer skillsSaaSTroubleshootingTechnical supportCustomer support
Requirements:
- Ukrainian - native
- English - Advanced +
- Good communicational and explaining skills
- Customer orientation
- Desire to learn, ask, and develop
- Ability to analyze and process information
- Knowledge of Windows functionality and principles of computer hardware (will be a plus)
Responsibilities:
- Primary installation of the software and its components for new customers (remote)
- Provide primary onboarding of the system for new customers
- Provide accurate, valid, and complete information to the customer about the product by using technical methods/tools
- Solve technical issues that arise during the installation and usage of the system
- Provide appropriate solutions and alternatives on customers' doubts
