Customer Support (Live Chat)

New

C

CyberCareCustomer support

Ability to work remotely from Ivano Frankivsk.Full-Time

SalaryFor full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.

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Job Details

Languages: Fluency in English.
Required Skills: MultitaskingTroubleshootingTechnical support

Requirements

Be fluent in English.
Have basic know-how of Windows or MacOS.
Be confident multitasking and providing technical support.
Maintain a calm, customer-first mindset under pressure.
Be positive, proactive, and motivated.
Work full-time rotating day and evening shifts.
Be able to work remotely from Ivano Frankivsk.

Responsibilities

Support NordVPN customers via live chat; the role does not involve phone calls.
Troubleshoot technical issues.
Help customers with billing inquiries.
Resolve customer concerns.
Bring empathy and patience to customer interactions.

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For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.