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Customer Support Specialist / Remote Poland

Posted about 18 hours agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: Poland, CEST

🔍 Industry: SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaSMachine LearningDocument ManagementSoftware

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: JiraCustomer serviceDocumentationTroubleshootingTechnical supportCustomer supportEnglish communicationSaaS

Requirements:
  • Minimum of 1 year of experience in customer support, specifically within the SaaS industry.
  • Demonstrate excellent English language skills (written and verbal).
  • Strong understanding of SaaS products and services.
Responsibilities:
  • Respond promptly and professionally to customer inquiries, concerns, and technical issues.
  • Troubleshoot and provide solutions for software-related problems, guiding customers through step-by-step processes.
  • Prepare and maintain comprehensive documentation for support processes, troubleshooting guides, user manuals and frequently asked questions.
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