Operations Coordinator (Media & Publishing)

View full description

Requirements:

• Detail-Oriented
• Highly Organized
• Problem-Solver
• Clear Communicator
• Collaborative Team Player
• Digital Media Familiarity
• Tracking Knowledge
• Financial Awareness
• Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred

Responsibilities:

• Maintain and update publisher contact details for accuracy
• Consolidate duplicate publisher records or aliases in CRM systems
• Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification
• Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
• Ensure publisher property information is correctly logged and up to date
• Request and store benchmark stats for performance projections
• Process test orders for new accounts and assist with troubleshooting as needed
• Request, review, and store publisher media kits and placement samples
• Ensure creatives match publisher specs and requirements
• Coordinate internal review, feedback, and approvals for placement comps
• Store client-approved creatives and keep live documentation current
• Generate and distribute tracking links, ensuring proper setup and communication
• Request postback integrations, piggyback pixels, and manage testing workflows
• Liaise with finance teams to communicate billing terms and project details
• Ensure insertion orders are in place for all billing needs
• Monitor and log billing changes and opportunities in the project management system
• Maintain clean data in project management and CRM platforms
• Monitor automations and troubleshoot any issues to keep workflows running efficiently
• Maintain internal documentation, templates, and tracking logs
• Support internal communications to ensure priorities are clear and processes are followed