Sr. Manager, Billing & Payment Operations

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Requirements:

• Minimum 7-10 years of work experience in leading finance operations and accounting teams with at least 3 years of leading managers.
• Direct management of Billing operations, ash applications and account reconciliations in the technology industry is preferred.
• Exceptional analytical and problem-solving skills with a data-driven approach to decision-making; experience in building complex financial models is a must
• Excellent written and interpersonal communication skills with experience working with cross functional leadership teams
• Additional desired software experience includes Zuora, Stripe, Tableau in addition to solid use of excel and google applications.

Responsibilities:

• Develop and implement processes and controls to ensure that the invoice and billing processes are accurate and complete across multiple billing systems including customer portal billing process.
• Establish and implement policies, guidelines, and procedures to ensure compliance, accuracy, and operational efficiency. Focus on setting processes to proactively inspect the reporting, trends and operations to prevent errors and gaps in the billing process.
• Lead the resolution for internal and external billing and cash applications inquiries and to resolve discrepancies and proactively build processes to prevent future issues.
• Collaborate with cross-departmental leadership to assess resource needs and improve efficiency and internal controls.
• Cultivate a culture of continuous learning and productivity to support a high-performing team environment.
• Manage and mentor a team of revenue professionals that identify ways to prevent revenue leakage or loss, reduce costs associated with business operations.