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ServiceNow Business Analyst - 100% Remote (REF1774S)
Posted 2 days agoViewed
💎 Seniority level: Junior, 2+ years
⏳ Experience: 2+ years
Requirements:
- Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.).
- Experience in business process analysis and workflow automation.
- Ability to create user stories, process flows, and functional specifications.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, critical thinking, and problem-solving abilities
- Demonstrated experience presenting and negotiating with stakeholders at all levels, from team members to executives.
- 2+ years of overall software-related technical analysis experience
- 2+ years of experience with agile work item management and agile-based requirement methods
Responsibilities:
- Work with business users to understand needs and evaluate new, unused, or not fully leveraged features and present those features to key FDIC stakeholders for consideration in an upcoming release or inclusion in the roadmap.
- Document business requirements, user stories, and acceptance criteria.
- Translate business needs into functional and technical requirements for ServiceNow.
- Analyze existing workflows, associate them with proper product/portfolio suites, and recommend process improvements.
- Advise on innovative approaches to process automation in the operational activities these suites are designed to improve. Identify opportunities for the FDIC to obtain business value from ServiceNow's offerings, data reuse, and configurations.
- Identify opportunities for automation and efficiency gains.
- Collaborate and comply with necessary FDIC governance bodies, such as the Configuration Technical Review Board (CTRB), Configuration Control Board (CCB), and Security Impact Assessment (SIA) reviews, and follow the FDIC-defined release management process and guidelines.
- Align ServiceNow capabilities with industry best practices.
- Act as a liaison between business teams, developers, and administrators.
- Facilitate workshops, interviews, and meetings to gather insights.
- Communicate technical solutions in a way that business users understand.
- Work with administrators and developers to implement changes.
- Support system testing, user acceptance testing (UAT), and deployment.
- Define reporting needs and build dashboards for business insights.
- Monitor HR and Workplace Service Delivery application usage and recommend enhancements based on feedback.
- Use ServiceNow Performance Analytics to track key metrics.
- Ensure data accuracy and compliance with business reporting standards.
- Create process documentation, SOPs, and training materials.
- Conduct user training sessions to enhance adoption.
- Maintain documentation on system changes and configurations.
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