Senior Revops Analyst, GTM Systems

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Requirements:

• 5+ years of experience in systems administration, business systems support, or Marketing/Sales/Customer Success operations, with a strong foundation in no-code/low-code platforms
• 5+ years of (Certified) Salesforce administration experience at a high-growth SaaS company
• Proficiency in standard Salesforce functions, especially in Sales Cloud. This includes native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
• Working knowledge of Marketing tools (such as Marketo, 6Sense, Outreach, etc.), data enrichment tools (ZoomInfo, Clearbit, etc.)
• Hands-on experience of Customer Success tools such as Gainsight (or a similar CSP),Front, Cerb, Zendesk, etc.
• Working knowledge of other operational tools such as Asana, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs
• Experience working in an agile environment utilizing sandbox architecture to manage releases.
• You have a strong sense of prioritization with a bias towards collaboration and a sense of urgency to deliver results.
• You are comfortable with ambiguity and will drive towards simple solutions to complex problems.

Responsibilities:

• Collaborate with internal teams to translate business requirements into scalable functional and technical requirements with a focus on best practices and user experience.
• Customize and configure Salesforce to align with business requirements, including creating and modifying fields, page layouts, and record types. Handle advanced tasks such as creating custom objects and complex workflow rules.
• Develop and contribute to data migration and/or system integration strategy.
• Configuration of Salesforce and related third party applications (Ex. Marketo, Gong, Docusign, Clearbit, Front, Netsuite, etc.)
• Creating custom reports and dashboards as required.
• Support post deployment activities including knowledge transfer, process documentation, and application bug fixes.
• Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes. Implement process automations and other new or enhanced features when necessary.
• Perform audits of Production/Sandbox environments.
• Review, test and plan Salesforce regular release and packaged app updates.
• Communication of any platform changes to end users and management.
• Technical and training documentation.
• Provide technical support for all Salesforce users.
• Provide application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects.
• Troubleshoot and resolve functional and performance-related issues.