Renewals Agent

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💎 Seniority level: Junior, 1-2 years

📍 Location: US, UK, Europe, and Canada, PHT

💸 Salary: 20000.0 - 25000.0 PHP per month

🔍 Industry: BPO

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Administrative ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceReportingData entryCRMData managementCustomer supportCustomer SuccessEnglish communication

Requirements:

1-2 years of relevant experience in administration, customer success, or contract renewals
Strong analytical and organizational skills
Comfortable with administrative tasks and reporting
Ability to work independently and in a team under pressure
Experience with Gainsight, Zendesk, or similar tools is a plus
Good communication skills with fluency in English

Responsibilities:

Gather and process customer information for pre-renewal account checks
Review previously renewed contracts and prepare them for upcoming renewals
Clean and manage data related to past and future renewals
Coordinate with Customer Success Managers (CSMs) ahead of renewals
Manage a ticket queue of customer queries and escalate issues to CSMs when needed
Evaluate customer health and retention risks using in-house models
Support CSMs in retention plays and value-add campaigns
Work with customer success tools to monitor and analyze customer engagement
Communicate effectively in both written and verbal English

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