Engagement Manager - German Speaker

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💎 Seniority level: Manager, 5+ years

📍 Location: Germany

🔍 Industry: Software, SaaS

🗣️ Languages: German, English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementSalesforceProject CoordinationCommunication SkillsAgile methodologiesMentoringNegotiationOrganizational skillsWritten communicationExcellent communication skillsMS OfficeAccount ManagementReportingClient relationship managementCross-functional collaborationSales experienceRisk ManagementTeam managementStakeholder managementFinancial analysisCustomer SuccessSaaSBudget management

Requirements:

5+ years of professional experience at a Software, SaaS, or consulting company
3+ years of project management experience
1+ years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
Excellent communication skills and extensive experience working with clients and partners
Strong organizational and multi-tasking abilities
Experience working with Sales to scope services projects for enterprise software
Fluent in German and English

Responsibilities:

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as a point of contact for clients on issues and escalations
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
Perform end-to-end project management for customer engagements
Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

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