Sr. Staff Applications Operations Engineer MBE and MBSE

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Requirements:

• Minimum of 5 years of professional experience in IT
• Minimum of 2 years of professional experience in the application of engineering tools/solutions Systems Engineering and Model Based Engineering Tools, specifically Cameo Enterprise Architect and Teamwork Cloud
• Detailed working knowledge (including day to day use on a program) of Modeling tools in the areas of Architecture, Design, and IV&V (e.g. Cameo Enterprise Architect, Teamwork Cloud)

Responsibilities:

• Support implementation of the Digital Thread in new program areas needing to implement Model Based Systems Engineering (MBSE)
• Champion the deployment of new and existing Digital Thread environments, and consult with programs on the implementation
• Identify, document, and champion engineering automation best practices and improvements which help engineers be more productive
• Engage strategic vendors of Model Based Systems Engineering technology for application updates and problem solving which address Engineering needs
• Proactively manage priorities and organize work schedule in a dynamic environment
• Execute day to day application maintenance, deliver application upgrades and related planning, and deliver user support
• Responsible for responding/delegating support cases from application customers
• Configure and troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
• Drive customer communication during critical events and lead retrospective meetings
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
• Drive root cause investigation implementing any learnings or improvement opportunities
• Drive projects that improve customer experience, application process or performance with minimal guidance
• Assist & own the preparation of end user support documentation and knowledge
• Proactively plan for upcoming changes
• Provide mentorship and guidance to team members
• Inform and train all support teams on new/changed processes/services and drive operational process rigor
• Collaborate with cross functional stakeholders
• Ensure support team readiness and availability
• Investigate the possibilities of automation for self-service of end user support
• Partner with Engineering process owners to align MBE tool capabilities with engineering processes, evaluate, change, and transition to operations.