Customer Support Specialist - French & German Speaking - Remote from France

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💎 Seniority level: Junior, 1+ year

📍 Location: France

🔍 Industry: SaaS B2B

🗣️ Languages: English, French

⏳ Experience: 1+ year

🪄 Skills: Communication SkillsCustomer serviceRESTful APIsTime ManagementWritten communicationMultitaskingFluency in EnglishTroubleshootingActive listeningComputer skillsTechnical supportCRMCustomer supportEnglish communicationSaaS

Requirements:

1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
Fluency in English & French
Excellent written and verbal communication skills
Familiar with ticketing tools and systems
An understanding of how CRMs systems work
Strong understanding of basic computer skills
Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
A curiosity to understand and troubleshoot complex customer inquiries
Strong sense of time management and prioritization of work
Exhibit uncompromising empathy
Ability to multi-task across different platforms and forms of communication
Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities:

Identify, solve, escalate and advise customers on their questions and concerns.
Work closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

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