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Customer Service & Operations Associate

Posted 4 days agoViewed

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📍 Location: Colombia, Argentina, Mexico, Honduras

💸 Salary: 1600.0 USD per month

🏢 Company: Sidekick

🪄 Skills: ShopifyCustomer serviceDocumentationProcess improvementCustomer support

Requirements:
  • Experience with ecommerce (Shopify, Amazon etc.)
  • Experience with ERP systems and customer service platforms (e.g., Zendesk).
Responsibilities:
  • Resolve an average of 15 tickets per hour while maintaining a 90%+ customer satisfaction score.
  • Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
  • Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
  • Document workflows and SOPs in Notion for seamless onboarding and training.
  • Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.
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