Senior Product Implementation & Customer Success Manager, iQueue for Inpatient Flow (US Remote)

Posted 5 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementAgileOperations ManagementCommunication SkillsRESTful APIsClient relationship managementCross-functional collaborationCustomer supportChange ManagementCustomer Success

Requirements:

Bachelor's degree or equivalent years of related experience
Healthcare background in operations management or patient flow - a must!
3+ years of experience with patient throughput and/or workforce management solutions
5+ years of experience working on healthcare products / working with hospitals
5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
Strong communication skills, both written and verbal
Exceptional interpersonal and collaboration skills
Excellent strategic and organizational agility
Willingness to travel for up to 50% of the time

Responsibilities:

Drive operational improvement for our customers through our products (Patient Throughput, Clinical Staffing, or both) during both implementation and post-implementation phases
Manage customer implementations by taking ownership of the accounts after a sales close to make sure that the product is configured correctly by leading workflow design, training, and adoption services for new workflows
Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensuring that the product is working well at customer sites, ensuring overall adoption of the platform, and strategizing on the next opportunity for continued ROI
Be an advocate for ongoing support for our customers by ensuring support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
Help refine platform vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert
Establish and maintain strong relationships with key customer contacts

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🔥 Senior Product Implementation & Customer Success Manager, iQueue for Inpatient Flow (US Remote)

Posted 4 days ago

📍 United States

🧭 Full-Time

💸 95000.0 - 135000.0 USD per year

🔍 Healthcare

🔧 Requirements

Bachelor's degree or equivalent years of related experience
A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
Healthcare background in operations management or patient flow - a must!
3+ years of experience with patient throughput and/or workforce management solutions
5+ years of experience working on healthcare products / working with hospitals
5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
Strong communication skills, both written and verbal
Exceptional interpersonal and collaboration skills
Excellent strategic and organizational agility
Willingness to travel for up to 50% of the time

💡 Responsibilities

Drive operational improvement for our customers through our products (Patient Throughput, Clinical Staffing, or both) during both implementation and post-implementation phases
Manage customer implementations by taking ownership of the accounts after a sales close to make sure that the product is configured correctly by leading workflow design, training, and adoption services for new workflows
Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensuring that the product is working well at customer sites, ensuring overall adoption of the platform, and strategizing on the next opportunity for continued ROI
Be an advocate for ongoing support for our customers by ensuring support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
Help refine platform vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert
Establish and maintain strong relationships with key customer contacts

Project ManagementAgileProduct ManagementCross-functional Team LeadershipOperations ManagementProduct DevelopmentCommunication SkillsCustomer serviceMentoringWritten communicationRelationship buildingVerbal communicationReportingTrainingActive listeningClient relationship managementSales experienceStakeholder managementCustomer supportChange ManagementCustomer SuccessSaaS

Posted 4 days ago

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