Senior Sustainable Operations Account Director

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Requirements:

• Demonstrated ability, with 8 plus years of experience managing a team and delivering through others
• Background (10 plus years) in sustainability in the commercial real-estate environment, including energy efficiency, facilities, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and holistic corporate sustainability initiatives.
• Experience in developing operational processes and successfully launching new initiatives within a team or organization
• Direct experience in managing P&L and financials of team or sophisticated projects
• Direct experience in proposal or contract management, negotiation and generation

Responsibilities:

• Input into the design and implementation of the global platform delivery model that will meet client needs, delivery, and quality targets
• Work in partnership with strategic account executives to develop account delivery plans to support client retention, cross-selling, client satisfaction, and account growth
• Drive consistency of delivery of Sustainable Operations across the managed accounts
• Identify optimization opportunities to drive efficiencies into the delivery team’s work flow and to increase profit margins where possible
• Collaborate with Sustainable Operations Excellence to support development of and implementation of Sustainable Operations guidelines, playbooks, and tools
• Monitor performance of delivery teams and corresponding client satisfaction
• Partner with client-facing and sales teams to ensure that appropriate renewal strategies are in place for the managed accounts
• Develop sustainability solutions for new pursuits that may or may not integrate with other JLL services, including integrated facilities management
• Participate in developing Sustainable Operations services for JLL clients through organic growth and client requests for proposals
• Close deals for expansion, renewal, and new pursuits
• Represent JLL at industry events and conferences and share thought leadership
• Lead and develop existing (and future) teams of sustainability practitioners
• Develop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation
• Own end-to-end employee management including recruitment, hiring, onboarding, leading, developing, and mentoring team members.
• Diversify and develop workforce to meet evolution of client demand with a strong focus on technology
• Develop and maintain strong working relationships with key clients and with key internal stakeholders (including Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)
• Ensure high level of execution and client satisfaction for all services performed and that the team exceeds targets
• Lead effective mobilization (transition) of new and expanded client accounts
• Own the scope of work for each client and program; identify any scope creep and opportunities for expansion of JLL services in the energy and sustainability field
• Provide strategic direction and guidance on ways to enhance and expand service delivery to the client, including leveraging supply chain partners, internal collaborations, public-private partnerships, and the broader Sustainable Operations team
• Own accountability for cost management applicable to the accounts under management and control
• Review the financials of the managed accounts monthly and identify any gaps in revenue tracking
• Own resource management and understand the financial implications related to the unbalanced resourcing
• Ensure team members are allocated appropriately to the correct client account • Engage in conversations with JLL account directors and client to adjust any scope creep and develop opportunities for program and resource growth and expansion
• Strive for optimal financial structures where possible (e.g., fixed fee vs. reimbursed headcount) to enable efficiency gains and improved margins