Senior UX Designer

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Requirements:

• 5+ years of experience in UX, product, or service design for complex, user-facing digital applications.
• Expertise in human-centered design, interaction design, and usability best practices.
• Strong portfolio demonstrating end-to-end design process, including research synthesis and accessible, production-ready designs.
• Experience designing for accessibility standards (WCAG 2.1, Section 508) and inclusive design principles.
• Familiarity with Figma, Mural, user testing frameworks, and collaborative agile tools like GitHub and Slack.
• Proven ability to communicate design rationale clearly and advocate for user needs in cross-functional settings.
• Empathy for Veterans and a strong commitment to improving public services through thoughtful design.

Responsibilities:

• Lead the design of user flows, wireframes, mockups, and prototypes that align with VA.gov’s style, accessibility, and platform standards.
• Conduct and synthesize user research and usability testing to validate design decisions and uncover new opportunities for improvement.
• Collaborate closely with engineers to ensure designs are feasible within technical constraints and can be implemented efficiently.
• Partner with content designers, product managers, and researchers to co-create holistic solutions that support strategic product goals.
• Ensure the Veteran experience is clear, compassionate, and equitable—while also supporting internal VA staff who process and review claims.
• Mentor junior UX and service designers, providing feedback and guidance to uphold high standards and delivery velocity.
• Contribute to and help evolve the design system and platform documentation in support of reusable, scalable design patterns.
• Maintain well-organized design artifacts using tools like Figma and Mural to ensure knowledge sharing across teams.
• Actively participate in agile delivery cycles, including sprint planning, retrospectives, and backlog prioritization.
• Build strong working relationships across VA.gov partner teams and stakeholders to ensure cross-team cohesion and aligned priorities.