Technical Solutions Manager

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Requirements:

• Five or more years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong Written Communication Skills: Communicate effectively through both long-form documents and short-form/asynchronous communications with internal and external stakeholders.
• Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Comfortable working in a bottoms-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Recognizes when to seek help and is willing to ask for it in a timely manner within a safe environment.

Responsibilities:

• Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer needs for AI/ML.
• Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering influencing product direction.
• Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes.