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Warranty Call Center Agent - Remote
Posted 7 days agoViewed
💎 Seniority level: Junior, 1+ year
🔍 Industry: Automotive
🗣️ Languages: English
⏳ Experience: 1+ year
Requirements:
- Minimum 1 year of experience with Microsoft office
- Minimum 1 year of experience with IBM AS/400 is desired
- 1 year of experience performing general office duties is desired
- 1 year of experience in an automotive-related field is desired
- Excellent oral and written communication skills
- Excellent problem-solving skills
- Ability to apply Deductive and Inductive reasoning to produce logical conclusions
Responsibilities:
- Research and correct campaign claim coding issues to improve overall quality
- Respond to incoming emails (before the end of the next business day)
- Identify and assess gaps on returned campaign claims
- Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims
- Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action
- Process internal audit department chargebacks
- Update monthly and weekly campaign reports
- Debit recall claims if such documentation is out of compliance
- Attending weekly campaign meetings
- Research and respond to campaign inquiries within the company
- Debit or debit/credit campaign claims as necessary
- Research Date of First Use Requests and update system accordingly
- Research and update Branding of VINS
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