Optional Services Analyst-Remote

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Requirements:

• Bachelor/Associate’s degree in a related field preferred or at least one year of related experience.
• Previous billing or payment experience preferred.
• Knowledge of systems such as Excel, Word, Outlook, Cigna's OS Input Tool, Cigna's Central Accounts Payable tool or related financial accounting applications is preferred.
• Strong attention to detail.
• Strong analytical and problem solving skills.
• General knowledge of insurance products, procedures and systems for the optional services functional area is desired.
• Prior experience working with matrix partners and external customers is preferred.

Responsibilities:

• Performs a broad range of moderately complex functions that support Cigna's Optional Services Program as well as other payment programs that align with Cigna’s product offerings as directed by supervisor and team leaders.
• Analyzes and verifies internal consistency, compliance, completeness and arithmetic accuracy of Optional Services and other payments.
• Assures invoices are being processed in the correct accounting period and in the correct cost center.
• Maintains tracking for submitted and processed payment through Cigna's OS Input Tool, Central Accounts Payable and other payment applications.
• Process end to end optional services and other payments across all Cigna markets and segments as assigned.
• Communicate information regarding payments and notifications for client optional services payments and processes.
• Maintain tracking for client optional service and other payments.
• Interact with external and internal customers regarding all items related to optional services payments and processing.
• Perform work within standard operating procedures related to Optional Services and other payments, ensuring compliance and timeliness in alignment with quality and production expectations.
• Provide reporting related to optional services and other payments, including the Data Resource Center
• Participate in root cause analysis of issues related to optional services and other payments.
• Participate in projects related to optional services including application development and other product/process related initiatives.