Senior Community Manager

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Requirements:

• Demonstrable portfolio as a Community Manager or in a similar role
• Strong understanding of online community platforms, social media tools and analytics.
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.

Responsibilities:

• Create, curate and manage content (including posts, videos, webinars, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
• Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
• Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
• Gather and analyze feedback from the community to inform marketing, product development and improvement teams.
• Track and report on community engagement metrics, including member growth, activity levels and sentiment.
• Stay updated on industry trends, best practices