Client Service Lead, North America

Posted 11 days agoViewed

📍 Location: Canada

🏢 Company: Next Matter👥 11-50💰 $16,000,000 Series A almost 3 years agoReal Time SaaS Information Technology Enterprise Software Collaboration Software

🗣️ Languages: English

🪄 Skills: LeadershipProject ManagementData AnalysisProject CoordinationCross-functional Team LeadershipOperations ManagementAPI testingCommunication SkillsRESTful APIsAccount ManagementClient relationship managementSales experienceMarket ResearchTeam managementProcess improvementTechnical supportSoftware EngineeringCustomer SuccessSaaSBudget management

Requirements:

Experience in operations, digitization, and process management.
A self-driven, senior project manager, ideally with experience from a top management consulting firm.
Strong technical acumen (understanding of tech stacks, system architecture, APIs, and low-code platforms).
Data-driven with strong and concise communication skills for meetings and presentations.

Responsibilities:

Participate in deal teams at advanced stages to create custom proposals, including power demos.
Provide professional services to signed clients.
Conduct quarterly or annual business reviews with key accounts to identify business opportunities.
Attend regional partner events, trade shows, or client meetings as needed.
Collaborate closely with the Product team to identify roadmap opportunities.
Hire and manage a small team of 1-2 Solution Engineers.

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