Why is remote work so nice? Let's try to see!
Apply
Community Support Associate
Posted 10 days agoViewed
💸 Salary: 20000.0 - 50000.0 USDC per year
🔍 Industry: DeFi
🏢 Company: Orca👥 11-50💰 $18,000,000 Series A over 3 years agoCryptocurrencyBlockchainOnline PortalsInformation Technology
🗣️ Languages: English
Requirements:
- Comprehensive knowledge of crypto and blockchain technologies, with a focus on SVM chains and a solid understanding of AMMs, preferably including CLMMs.
- Prior experience in customer support, community management, or a related role.
- Excellent written and verbal communication skills in English at a fluent/native level.
- Strong problem-solving skills with the ability to handle technical issues effectively.
- Ability to remain professional, friendly, and empathetic under pressure.
- Familiarity with social media platforms and online community tools (Discord, Telegram, Twitter, Reddit).
- Capable of working flexible hours (UTC from 10PM to 6AM), including weekends, to ensure Orca maintains 24/7 support coverage.
Responsibilities:
- Respond promptly to user inquiries via social channels (Currently Discord) and ticketing systems (MetaCRM).
- Troubleshoot user issues, provide detailed and advanced technical support, and escalate out-of-scope problems to appropriate internal teams.
- Identify critical issues impacting business continuity or security and escalate rapidly.
- Identify and support VIP users with white-glove service.
- Funnel partnership and business development inquiries to relevant departments (BD, Marketing, Developer Advocates).
- Participate in community moderation, ensuring compliance with community guidelines and fostering a safe environment in line with Orca’s core values.
- Assist in user onboarding and education through the creation of guides, FAQs, workshops, and participation in webinars and AMAs.
- Gather user feedback and insights to contribute to continuous product and service improvements.
- Monitor trends within the wider crypto ecosystem and report relevant developments to the Orca team.
- Collaborate with the Community Support, Marketing, and Product teams to address known and emerging community needs, and planning and implementing initiatives that drive engagement and community growth.
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.