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TM Tech Support, Junior
Posted 12 days agoViewed
Requirements:
- Excellent English proficiency
- Strong analytical and communication skills in both technical and non – technical context
- Good time management, multitasking, prioritization and organizational skills
- Experience working with graphic programs (InDesign, Adobe Photoshop, Adobre Ilustrator, Macromedica Flash MX, MS Visio)
- Knowledge of SQL/ HTML is considered an advantage
- Prior experience in a similar projects coordination or business analysis role is preferred
Responsibilities:
- Coordinate projects with designers, web/application developers and business managers, analyze queries and provide logical solutions
- Consult with designers and developers to determine their requirements relating to the prepare and submission of design/web/database development requests
- Manage projects linkages and data flows between the database and the website systems
- Receive and lof all requests related to design, web and database changes in an organized and transparent manner
- Record all requests and tasks to ensure projects tracking and timely completion as per agreed with the client
- Organize the documentation processes and operating procedures
- Perform regular review and analysis of data communication processes and workflow optimization
- Manage admin requests such as pulling reports from database systems, changing database password/access rights, delete old account and create new ones
- Perform testing of the validity and logic of new components as well as the whole database/web systems
- Educate staff regarding changes and train them to work with new/upgraded systems
- Complete any other task assigned by the manager
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